Valeron Legal

Retention & Deletion

How long Valeron keeps data and how deletion actually completes.

Last updated: September 19, 2026

Current version: v1.1

Retention periods

  • Operational workspace data is retained while the subscription is active.
  • Deletion can be requested anytime through /legal/privacy-requests (signed in).
  • Backup copies cycle out on the documented backup schedule after deletion.

Voice calls, transcripts and consent evidence

  • Valeron does not store call audio files. A transcript and conversation summary, when consent allows, are stored in the conversation table and deleted after 30 days from the end of the call. The same 30-day window removes any summary copy stored on the call-log row.
  • Telephony webhook idempotency records (payload hash and provider conversation key, not a phone number) are deleted after 7 days.
  • The call log (time, direction, outcome, caller number — without transcript after day 30) is deleted after 90 days so the salon can review recent activity and weekly reports.
  • Consent evidence (status, notice version, timestamp — never audio, transcript or a phone number) is kept for 365 days and is never deleted while the matching call-log row still exists.
  • A purge job deletes expired rows in batches, writes only counts, table names and time windows to an audit log, and can be re-run safely after an interruption. The voice provider (ElevenLabs) stores conversations on its side; its agent privacy retention must be set to the same 30-day content window (ElevenLabs' own default is longer).

Deletion workflow

  • Deletion requests are identity-confirmed, scheduled, and audited.
  • Completion is only reported after downstream provider and backup cleanup finishes — never earlier.
  • Request status is visible to the requester at every stage.

Documented retention exceptions

  • Invoicing and billing records retained for statutory accounting periods.
  • Data under an active legal hold, claim, dispute or authority request.
  • Minimal security audit trails retained to investigate abuse or fraud.

Status

  • Version-controlled draft — final legal review and Owner acceptance pending.